Below are some frequently asked questions and answers about our products. If you need specific help or

your question isn’t answered here, you should head to our forums. You can also read our

Terms of Service and Support Policy here.

Your donation creates measurable, triple impact. Research shows that 91% of donors are more likely to give when they see transparent impact. Here's exactly what your gift does:

$25 provides health screenings and education materials for an entire family
$100 covers chronic disease medications for 2 patients for a month
$500 trains one Community Health Worker who then serves 1,000+ people annually
$1,000 provides comprehensive care for 20 uninsured patients

But here's what makes us different: your donation doesn't just treat illness—it prevents it through education (reducing future healthcare costs by up to 40%) and creates economic opportunity (our career programs generate an average $15,000 annual income increase per participant). Studies show that every dollar invested in preventive health education saves $3.45 in future healthcare costs. You're not just helping today—you're transforming futures.
90% of every dollar goes directly to program services—significantly higher than the industry standard.

Here's the breakdown:
45% Medical Services (physicians, nurses, medications, equipment, patient care)
25% Education Programs (workshops, health literacy, community health workers)
20% Opportunity Programs (career training, job placement, financial empowerment)
10% Operations (technology, facilities, essential administration)

For context, Charity Navigator gives full credit to organizations with 70%+ program spending, and the Better Business Bureau recommends 65%+. We exceed both at 90%. Research shows that transparent nonprofits receive 53% more contributions—we publish detailed financials quarterly because you deserve to know exactly where every dollar goes. Unlike overhead-heavy organizations, we keep costs low through volunteer physicians, strategic partnerships, and efficient operations.
Yes—100% tax-deductible! The Health Initiative is a registered 501(c)(3) nonprofit organization (EIN available upon request). You'll receive an immediate tax receipt for your records.

Tax-smart giving options:
Cash donations: Deduct up to 60% of your adjusted gross income
Stock/securities: Avoid capital gains tax + deduct full market value
IRA distributions (age 70½+): Tax-free charitable donations up to $100,000
Donor-advised funds: Immediate tax deduction, recommend grants over time

Your generosity not only saves lives—it saves you money at tax time. We're happy to work with your financial advisor to maximize your tax benefits.
Our unique three-pillar model addresses both symptoms AND root causes—something 88% of donors say they want to see in the organizations they support.

What makes us different:

1. Physician-Led Excellence
We're led by board-certified physicians—Dr. Diana Nieves (General Medicine) and Dr. Josey Morey (Radiology)—ensuring clinical quality that rivals major hospitals.

2. Integrated Impact
While others provide only medical care, we also deliver education (which improves health outcomes by 40%) and create career opportunities (lifting families out of poverty permanently).

3. Community-Driven Approach
Research shows 44% of donors give to causes they have personal connection to. Our programs are designed WITH the communities we serve, delivered BY community members. This creates trust, cultural competence, and sustainable change.

4. Proven ROI
Every $1 invested in our community health worker program generates $3.45 in community economic impact through jobs created and healthcare costs avoided.

5. Radical Transparency
We publish quarterly impact reports, financial statements, and real-time metrics. Studies show transparent nonprofits receive 53% more donations—we earn your trust through openness.
We're led by experienced healthcare professionals and committed community leaders:

Dr. Diana Nieves, MD - Chief Medical Officer & Board Member
Board-certified in General Medicine with extensive experience in community health, preventive medicine, and health equity. Dr. Nieves oversees all clinical operations, ensuring quality care and patient safety.

Dr. Josey Morey, MD - Board Member
Board-certified Radiologist and diagnostic imaging specialist. Dr. Morey guides our diagnostic services strategy and medical technology integration, bringing expertise in quality assurance and clinical excellence.

Anna Kuchina - Executive Director
Provides strategic leadership and organizational management. Anna oversees all programs, operations, partnerships, and ensures mission alignment across our three pillars.

Gabriel Nieves - Board President
Provides governance leadership, chairs board meetings, and guides long-term organizational vision and strategic priorities.

Noel Nieves - Board Treasurer
Oversees financial management, ensures fiscal accountability, guides budget development, and chairs the finance committee.

Research shows 67% of donors say it's "highly important" to trust charity leadership before giving. Our physician-led team combines clinical expertise with proven nonprofit management—ensuring your donation is both medically sound and strategically deployed.
Yes—and monthly donors are our most valuable partners! Data shows monthly giving increased 5% in 2024 and now makes up 31% of nonprofit revenue.

Why monthly giving works better:
Easier on your budget: $300 annual donation = just $25/month
Greater impact: Predictable income lets us plan programs confidently and reduce fundraising costs
Lower processing fees: More of your money reaches programs
Sustained impact: One-time gifts help today; monthly gifts transform communities over time

Monthly donor benefits:
✓ Exclusive quarterly impact updates
✓ Personal thank-you from our medical leadership
✓ Priority invitation to events and facility tours
✓ Recognition in our Sustaining Partner Circle
✓ Cancel or adjust anytime—no commitment required

Join the 31% of donors who give monthly—it's the most effective way to create lasting change. Even $10/month makes a measurable difference.
Great question—transparency matters! If a specific campaign reaches its goal, your donation either:

1. Goes to urgent needs in the same program area (medical, education, or opportunities)
2. Supports the next priority in our strategic roadmap
3. Builds our sustainability fund (ensuring long-term program viability)

We NEVER waste donations or use them for unintended purposes. You can designate gifts as "restricted" (specific program) or "unrestricted" (where needed most). Research shows 63% of donors want to know how their money is used—we contact donors if circumstances change and honor your intent always.

The reality: we're a growing organization serving underserved communities. Demand for our services far exceeds our capacity. We've never had "too much" funding—we have waitlists for programs, uninsured patients seeking care, and communities asking us to expand. Your donation will be put to immediate, meaningful use.
We track rigorous, data-driven metrics because 88% of donors want to see program outcomes, not just activities.

Medical Services Metrics:
• Patients served (target: 5,000+ annually by Year 3)
• Health outcomes: A1C reduction for diabetics (average 1.5 point decrease), blood pressure control rates (80%+ of hypertensive patients achieving target BP)
• Emergency department utilization reduction (30% decrease for our patients)
• Patient satisfaction (target: 95%+)

Education Program Metrics:
• Pre/post knowledge assessments (average 45% knowledge gain)
• Behavior change at 6 months (65% of participants report sustained healthy changes)
• Chronic disease management improvement (participants reduce A1C, lose weight, lower BP)
• Program completion rates (85%+)

Opportunity Program Metrics:
• Job placement rate (target: 85%+ within 6 months of certification)
• Average starting wage ($38,000 for Community Health Workers, $42,000 for Medical Assistants)
• Income increase (average $15,000 annual increase)
• Retention rates (75%+ still employed at 12 months)

We publish these metrics quarterly with full transparency. You'll see exactly how your donation translates to lives changed, health improved, and economic mobility created.
Yes! You have complete control over where your gift goes.

Designation options:
Medical Services: Support patient care, medications, equipment, or screenings
Education Programs: Fund workshops, health literacy, community health worker training
Opportunity Programs: Support career training, job placement, financial empowerment
Where Needed Most: Unrestricted gifts (gives us flexibility to respond to urgent needs)

Important note about unrestricted gifts:
While restricted donations honor your passion, unrestricted gifts are 3.5x more valuable to nonprofits because they:
• Allow us to respond quickly to crises
• Cover essential costs that grants won't fund
• Support innovation and new programs
• Reduce fundraising costs

What we CAN'T do: Direct donations to specific individual patients (due to privacy laws and fairness). However, your gift to "Medical Services" helps patients just like the ones in our success stories.

Either way—restricted or unrestricted—we honor your intent and provide detailed reporting on how your donation was used.
Absolutely. Your security is our priority.

Our security measures:
Bank-level 256-bit SSL encryption (same as major financial institutions)
PCI-DSS Level 1 compliant payment processing (highest security standard)
Trusted payment partners: Stripe and PayPal (processing billions in secure transactions)
Zero data storage: We never store your credit card information on our servers
Secure donation forms: All pages use HTTPS protocol
Regular security audits: Third-party testing and vulnerability assessments

What we protect:
✓ Credit/debit card numbers
✓ Bank account information
✓ Personal contact details
✓ Donation history

We take data privacy seriously. You can donate with complete confidence that your information is protected. We will never sell, rent, or share your personal information with third parties for marketing purposes.
Yes—and this is one of the easiest ways to DOUBLE your impact at no cost to you!

Research shows that $4-7 billion in matching gifts go unclaimed every year simply because employees don't know their company offers matching. Don't leave free money on the table!

How corporate matching works:
1. Make your donation to The Health Initiative
2. Check with your HR department or visit your company's giving portal
3. Submit a matching gift request (we provide all necessary documentation)
4. Your employer sends an additional check matching your gift (often 1:1, sometimes 2:1 or 3:1!)

Your $100 donation becomes $200-400 with matching!

Major companies with matching programs include: Microsoft, Google, Apple, Boeing, Bank of America, Wells Fargo, Boeing, GE, ExxonMobil, and thousands more. Many match donations from part-time employees and retirees too.

We make it easy—just let us know you need matching documentation and we'll provide everything your company requires. Matching gifts accounted for $3 billion in donations last year—your employer wants to support causes you care about!
Every single dollar matters—and we mean that literally.

Here's what "small" donations accomplish:

$10 provides health education materials for 5 community members
$25 covers diabetes testing supplies for a family
$50 provides a month of blood pressure medications for 2 patients
$75 funds a nutrition workshop for 10 participants

The power of many:
If 100 people each give $25 = $2,500 (health screenings for 50 families)
If 500 people each give $10 = $5,000 (trains 2 Community Health Workers)
If 1,000 people each give $20 = $20,000 (opens a new clinic location)

Research shows that 67% of total giving comes from individuals, not foundations or corporations. Our organization is built on the collective generosity of people giving what they can afford. Your $10 is just as valued as a $10,000 gift—both save lives.

The best gift is the one you can give consistently. A $10 monthly donation ($120/year) has more impact than a single $100 donation because it helps us plan programs and reduces fundraising costs.

Never feel your gift is "too small." Every contribution brings us closer to health equity.
Immediately—often within 24-48 hours.

Unrestricted donations go directly into our operating fund and are deployed to the most urgent needs:
• Purchasing medications for patients who need them this week
• Covering diagnostic tests for uninsured individuals
• Buying materials for health workshops happening this month
• Supporting Community Health Workers already in the field

Restricted donations (designated for specific programs) are allocated to that program area and deployed according to program schedules—typically within 30 days.

Unlike large foundations that may take months to distribute grants, we're nimble and responsive. When you donate today, a patient could receive care tomorrow. When you fund an education workshop, it could happen next week. When you support job training, a cohort could start next month.

Your gift creates impact NOW while building sustainable programs for the future. We're not sitting on endowments—we're serving communities in real-time.
Yes! We serve the entire family—from newborns to seniors.

Pediatric & Family Services:
• Well-child checkups and immunizations
• Sick child care
• School physicals
• Childhood obesity prevention
• Asthma management for kids

Maternal & Women's Health:
• Prenatal care coordination
• Pregnancy education classes
• Breastfeeding support
• Postpartum mental health screening
• Well-woman exams

Family Education:
• Parenting workshops
• Child nutrition classes
• Family meal planning
• Teen health education

Opportunity Programs for Parents:
• Career training that provides family health insurance
• Flexible scheduling for working parents
• Childcare support during training

Why this matters: When you help a parent get healthcare career training, that parent secures health insurance for their entire family. When you fund child health education, you're preventing chronic diseases that would affect that child for life. Your donation breaks intergenerational cycles of poverty and poor health—creating healthier families and stronger communities.
Yes—tribute gifts are a beautiful way to honor loved ones while helping others.

How tribute giving works:
1. Make your donation and indicate it's in honor or memory of someone
2. Provide name and address for acknowledgment (optional)
3. We send a personalized card to the family (never mentioning the amount)
4. Your loved one is recognized in our donor honor roll (if you wish)
5. You receive full tax documentation for your records

Popular tribute giving occasions:
In Memory: Memorial gifts in lieu of flowers create lasting legacies
In Honor of Birthdays: "Donate to this cause instead of gifts to me"
Celebrating Recovery: Honor someone who overcame illness
Retirement Tributes: Honor healthcare professionals entering retirement
Holiday Giving: "A donation has been made in your name"

Why tribute giving is meaningful:
Research shows 44% of donors give to causes they have personal connection to. Tribute gifts create legacy—instead of flowers that fade, your gift provides healthcare that heals, education that empowers, and opportunities that transform lives. It's a profound way to honor someone's memory or celebrate their life.

Many families specifically request donations to The Health Initiative instead of flowers at funerals, especially when their loved one was passionate about healthcare, education, or helping others.
Yes—and it's often the most tax-efficient way to give!

Donating Appreciated Stock/Securities:
If you've held stocks, bonds, or mutual funds for over a year and they've increased in value, donating them directly provides double tax benefits:

Avoid capital gains tax (typically 15-20% federal, plus state taxes)
Deduct full fair market value on your tax return

Example: You bought stock for $5,000, now worth $10,000.
• Sell and donate cash: Pay $750-1,000 in capital gains tax, donate $9,000-9,250
• Donate stock directly: Pay $0 tax, donate full $10,000, deduct $10,000

You give more, receive bigger tax deduction, pay less tax—it's a triple win!

Cryptocurrency Donations:
We accept Bitcoin, Ethereum, and other cryptocurrencies. Same tax benefits apply—avoid capital gains, deduct fair market value.

How to donate securities:
1. Contact us at 703.935.3517 or info@hospital.org.uk
2. We provide our brokerage account information
3. Instruct your broker to transfer shares
4. We sell shares and provide tax documentation

We make the process simple and work with your financial advisor. Many donors find they can give 20-30% more through stock donations than cash!
We would be honored to partner with you on a transformational gift.

Major donations ($5,000-$100,000+) enable us to:
Launch new clinic locations (serving 1,000+ additional patients annually)
Establish named programs (e.g., "The [Your Name] Community Health Worker Training Program")
Create endowed funds (providing sustainable funding in perpetuity)
Pilot innovative programs (testing new approaches to health equity)
Purchase major equipment (diagnostic technology, mobile health units)

What's included with major gifts:
✓ Personal consultation with Executive Director Anna Kuchina
✓ Customized giving plan aligned with your philanthropic goals
✓ Detailed impact proposals showing exactly how your gift will be used
✓ Quarterly personal impact reports with program data and patient stories
✓ Naming opportunities and donor recognition (if desired)
✓ Site visits and program tours
✓ Engagement with medical leadership (Drs. Nieves and Morey)
✓ Board engagement opportunities for gifts $25,000+

Tax-advantaged giving strategies we support:
• Appreciated stock and securities
• Qualified Charitable Distributions from IRA (age 70½+)
• Donor-advised fund grants
• Charitable remainder trusts
• Charitable lead trusts
• Bequest intentions and planned gifts

Contact us for a confidential conversation:
Anna Kuchina, Executive Director
703.935.3517 | info@hospital.org.uk

No pressure, no obligation—just a genuine conversation about how your generosity can create the impact you envision.
We're building for permanence, not quick fixes. Our 3-year strategic roadmap includes clear sustainability milestones:

Revenue Diversification Strategy:
Foundation grants (40-50%): National and community health foundations
Government contracts (20-30%): HRSA, CDC, state/local health departments
Individual giving (15-25%): Major gifts, monthly donors, annual fund
Corporate partnerships (10-15%): Healthcare systems, local businesses
Earned revenue (5-10%): Fee-for-service where appropriate, training contracts

Financial Health Targets:
• Build 3-6 month operating reserve by Year 2
• Achieve 50%+ sustainable revenue by Year 3
• Launch endowment campaign in Year 3
• Diversify funding across 15+ major sources

What makes us sustainable:
Scalable model: Programs designed to grow efficiently
Volunteer physicians: Reduces labor costs significantly
Strategic partnerships: Shared resources with hospitals and clinics
Earned revenue potential: Training contracts, consulting services
Community capacity building: Creating local health workforce

Unlike temporary programs, we're building permanent infrastructure for community health. Your donation today invests in solutions that will serve communities for decades. We're not a flash-in-the-pan charity—we're establishing lasting systems of care, education, and opportunity.
We need BOTH time and financial support—and here's why:

What volunteers provide:
• Professional expertise (medical, legal, financial, marketing)
• Direct service (patient navigation, health education, outreach)
• Community connection (trust, cultural knowledge, relationships)
• Passion and advocacy (spreading the word, recruiting others)

What financial donations enable:
• Medications and medical supplies that can't be volunteered
• Facility rent and utilities
• Essential staff (nurses, community health workers, administrators)
• Medical equipment (diagnostic tools, EHR systems, screening devices)
• Liability insurance and compliance costs
• Technology and data systems

The truth: Even 100% volunteer organizations need money to operate.

Research shows that nonprofits with both volunteers AND financial support create 3x more impact than those with only one. Consider this:

Volunteer alone: You donate 4 hours/month (48 hours/year = incredible gift!)
Volunteer + $25/month donation: Your 48 hours of time + $300/year funds medications for patients you help, or materials for workshops you teach, or supplies for programs you support.

The most powerful combination: Give your time AND what you can afford financially.

Even $10-25/month, combined with occasional volunteering, creates tremendous sustainable impact. Both matter. Both transform lives. Both are needed.
You have complete control over communications from us.

Here's our donor communication approach:

What you WILL receive (unless you opt out):
• Immediate tax receipt and thank-you
• Quarterly impact updates showing how donations are used
• Annual appeal letter (typically November-December)
• Special campaign announcements (2-3 per year max)
• Program success stories and community impact news

What you WON'T receive:
✗ Daily or weekly solicitation emails
✗ Aggressive phone calls
✗ Your information sold/shared with other organizations
✗ Excessive mail campaigns

Your communication preferences:
• Opt into email updates, opt out of mail (or vice versa)
• Choose quarterly, annual, or no impact reports
• Update preferences anytime at hospital.org.uk/preferences
• Unsubscribe from any list with one click
• Contact us to be removed entirely: 703.935.3517

Why we communicate thoughtfully:
Research shows that donors give 53% more to transparent organizations, but they're also turned off by aggressive solicitation. We respect your inbox and mailbox. Our goal is to keep you informed about impact—not to bombard you with asks.

Industry reality: Most nonprofits contact donors 15-20 times per year. We target 4-6 substantive communications annually. Quality over quantity—showing impact, not just asking for more.
Yes—planned gifts create lasting legacies that support our mission for generations.

Planned Giving Options:

1. Bequest in Your Will or Trust
Leave a specific dollar amount, percentage of estate, or remainder after other bequests. Simple language for your attorney:

"I give [amount/percentage/remainder] to The Health Initiative, a 501(c)(3) nonprofit organization located at [address], for its general purposes."

2. Beneficiary Designation
Name The Health Initiative as beneficiary of:
• Retirement accounts (IRA, 401k, 403b)—highly tax-efficient!
• Life insurance policies
• Bank accounts (POD - payable on death)
• Investment accounts

3. Charitable Gift Annuity
Transfer assets to us, receive fixed income for life, create tax deduction, and support our mission.

4. Charitable Remainder Trust
Receive income during your lifetime, then remainder goes to The Health Initiative—reduce estate taxes significantly.

Tax Benefits of Planned Giving:
• Estate tax deduction (for estates over $13.61 million in 2024)
• Avoid capital gains tax on appreciated assets
• Income tax deduction (for some vehicles)
• More wealth to heirs through tax savings

Why planned giving matters:
Planned gifts accounted for 9% of all charitable giving in 2024—over $45 billion. Even modest estates can create transformational impact. A $50,000 bequest could:
• Establish a named endowment fund
• Fund an entire Community Health Worker training cohort annually in perpetuity
• Provide healthcare for 100 patients annually forever

Legacy Circle Benefits:
When you notify us of your planned gift intention, you join our Legacy Circle:
✓ Recognition in annual report (if desired)
✓ Special impact updates
✓ Invitation to exclusive events
✓ Personal consultation with leadership

Confidential consultation available:
Contact Anna Kuchina, Executive Director
703.935.3517 | info@hospital.org.uk

We're happy to work with you and your advisors—no obligation, just helpful information about creating a lasting legacy.
You can cancel or adjust your monthly donation anytime—no questions asked, no penalties, no guilt.

How to cancel or modify:
1. Online: Log into your donor portal at hospital.org.uk/donor-login and click "Manage Monthly Gift"
2. Email: Send request to info@hospital.org.uk
3. Phone: Call 703.935.3517 during business hours
4. Changes effective: Within 1-2 business days, before your next scheduled gift

No judgment, no pressure—life circumstances change.

We understand that financial situations fluctuate. Maybe you lost a job, had unexpected expenses, or priorities shifted. We're grateful for every month you supported us, whether it's 3 months or 3 years.

Options if you need to pause temporarily:
• Reduce monthly amount (e.g., $50/month to $10/month)
• Skip a month or two and resume later
• Switch to annual giving instead
• Pause and restart when circumstances improve

Why flexibility matters:
Research shows monthly donor retention averages only 50-60% in the nonprofit sector—often because organizations make cancellation difficult or guilt-inducing. We believe in donor-centered practices: easy to start, easy to modify, easy to cancel.

What we hope:
If you cancel because of temporary financial hardship, we hope you'll return when circumstances improve. If you cancel because you're dissatisfied with our impact or communication, we want to know so we can improve. Either way, we respect your decision and thank you sincerely for the support you provided.
Yes! We welcome support from donors worldwide.

International donation options:

1. Credit/Debit Card (All Countries)
Our payment processor accepts Visa, Mastercard, American Express, and Discover from any country. Donations are processed in USD.

2. PayPal (150+ Countries)
PayPal accepts multiple currencies and converts to USD automatically. You'll see the exchange rate before confirming.

3. Bank Wire Transfer
For larger international donations, we can provide wire transfer instructions. Contact us at info@hospital.org.uk for banking details.

4. Cryptocurrency
Bitcoin, Ethereum, and other cryptocurrencies provide borderless giving—no currency conversion, lower fees.

Tax deductibility for international donors:
US tax-deductible: Only for US taxpayers
Other countries: Tax treatment varies by country—consult your tax advisor about claiming charitable deductions
We provide: Official receipt showing donation amount in USD

Why international support matters:
While we serve communities in the United States, our model is designed to be replicable globally. International donors help us:
• Demonstrate the universal need for integrated health-opportunity programs
• Test approaches that could work in other countries
• Build a global community committed to health equity

Questions about international giving?
Contact us at 703.935.3517 or info@hospital.org.uk—we're happy to help donors from anywhere in the world contribute to our mission.
Transparency is our priority—you'll see exactly how your donation creates impact.

Impact Updates You'll Receive:

Immediate (Within 48 hours):
• Donation confirmation and tax receipt
• Personal thank-you email from leadership
• Welcome to our donor community

Quarterly (Every 3 months):
• Impact report with program metrics:
- Patients served
- Education programs delivered
- Jobs created and placements
- Health outcomes achieved
• Patient success stories (privacy-protected)
• Financial transparency summary
• Photos and updates from programs

Annually:
• Comprehensive annual report
• Audited financial statements
• Strategic progress update
• Year-in-review highlights
• Donor recognition (optional—you can remain anonymous)

Real-Time Access:
Donor portal: Login anytime at hospital.org.uk to see current program metrics
Social media: Follow us for weekly program updates and community stories
Website: Published metrics updated monthly

For Major Donors ($1,000+):
• Personal impact reports from Executive Director
• Invitation to facility tours and program visits
• Direct access to medical leadership
• Customized updates on programs you fund

Research backing transparency:
91% of donors are more likely to give to transparent organizations, and transparent nonprofits receive 53% more contributions. We publish everything—the good, the challenges, and the lessons learned. You deserve to know how your generosity translates to lives changed.

Questions between updates?
Contact us anytime: 703.935.3517 | info@hospital.org.uk
We're always happy to provide additional information about your donation's impact.